Elena slingback heels

Shipping & Delivery

Processing Time:

- Within 5 working days.
- Please note that our courier does not deliver on Fridays.

Special Cases:

- For order exchanges, if the product is not available in stock, it will need to be manufactured. This process takes up to 10 working days.

Shipping fees 

- Greater Cairo: 50 EGP - Alexandria:60 EGP
- Delta:60 EGP
- Upper Egypt:80 EGP - Red Sea:120 EGP
- South Sinai:130 EGP
- North Coast: 140 EGP

If you have any questions or need further assistance, please contact our customer service team.
 

Swipe for the last photo for size recommendations.

Exchange and Refund

At Shoe Zed, your satisfaction is our priority. If you’re not completely happy with your purchase, you can return or exchange items within 14 days after delivery date. 

The item must be unused. Please note, a 50EGP shipping fee applies.

Processing time

Exchanges: within 5 working days.                  -if the product is not available in stock, it will need to be manufactured. This process takes up to 10 working days.

Refunds: Processed within 10 working days.

For exchange or refunds, kindly follow these steps:

1- Contacts us via:
Whatsapp
Facebook: https://www.facebook.com/shoezed Instagram: https://www.instagram.com/shoezed

2- Provide us with the order number and photo of the received product.
Our oce hours are 10AM - 10PM on weekdays. All inquiries will be attended to within one working day.